Frequently Asked Questions

Use the search bar or browse our collections, categories, trending products, and best sellers to discover items that match your interests.

Yes. Click Add to Wishlist on any product page to save your favorite items and access them later through your account.

Availability is shown on each product page.

• ✅ In Stock: Available to purchase
• ❌ Out of Stock: Currently unavailable

No. Guest checkout is available.

Creating an account allows you to:

• Faster checkout
• Save addresses
• Track orders easily
• Access your wishlist
• Receive special offers

We accept:

• Visa
• Mastercard
• American Express
• Discover
• PayPal
• Debit Cards
• Secure Stripe Payments

Yes. All transactions are protected using SSL encryption and secure payment processing standards. Payment information is encrypted and not stored after checkout.

Yes. Enter your promo code during checkout. Eligible discounts will be applied automatically.

Please verify your payment details, available funds, or try another payment method. You may also contact your bank for assistance.

Orders are typically processed within 4–8 business days after payment confirmation.

Processing times may be slightly longer during holidays, promotions, or high-demand periods.

• Standard Shipping — Delivery in approximately 6–8 business days after processing
• Expedited Shipping — Delivery in approximately 3–4 business days after processing
• Express Shipping — Delivery in approximately 2–3 business days after processing

Delivery times may vary depending on destination and carrier conditions.

Yes. MonthJoy.com ships to customers worldwide. International shipping costs are calculated at checkout based on destination, package weight, and shipping method.

Please note that customs duties, taxes, or import fees are the responsibility of the customer.

Once shipped, you'll receive a confirmation email with:

• Tracking number
• Carrier information
• Tracking link

Tracking information may take a few business days to update.

Shipping rates depend on the destination, product type, and shipping method selected. Exact costs are shown during checkout.

Free shipping promotions may be available on qualifying orders.

We offer a 180-day return period for eligible items. Returned products must:

• Be unused
• Be in original condition
• Include original packaging
• Include proof of purchase

Personalized or clearance items may not qualify for returns.

Contact our support team and follow the return instructions provided. Be sure to include proof of purchase with your return package.

Customers are generally responsible for return shipping costs. We will cover return shipping for:

• Damaged products
• Defective items
• Incorrect orders

Approved refunds are typically processed within 7 business days after the returned item is received and inspected.

Yes. Exchanges may be available for size, color, or replacement requests, subject to product availability.

Please contact us as soon as possible after placing your order.

Changes or cancellations may only be possible before production, packaging, or fulfillment begins.

Contact our support team immediately. If production has not started, we may be able to update your order.

Please reach out right away.

If your order has not shipped, we may be able to correct the address. Once shipped, additional fees or delays may occur.

Please contact us with:

• Your order number
• Photos of the product
• Photos of the packaging (if available)

Once verified, we will provide a replacement or refund at no additional cost.

Contact us and provide:

• Order number
• Photos of the item received

We will resolve the issue promptly and cover any applicable shipping costs.

Please follow the care instructions provided with your product.

If you believe there is a manufacturing defect, contact our support team for assistance.